Frequently Asked Questions

• What is your platform security and redundancy?

  Commonsku is hosted with Amazon Web Services. All databases and code are backed up nightly to a redundant server in the Amazon environment. All data is also mirrored in real time to servers in a different availability zone on Amazon. This allows us to recover quickly in the event of any server failures in the main location. Copies of the code base and database are maintained in Toronto as an additional security measure.

  Security protocols in place are SSL and oAuth as well as all security protocols in place through Amazon.

  commonsku provides reasonable efforts to ensure that its servers and other information technology systems under its control that allow access to the Platform are operating at a rate of 99 percent of potential uptime each calendar month.

• Who owns commonsku?

  commonsku is privately owned and has an investor.

• Who owns RIGHTSLEEVE?

  Mark and Catherine still own RIGHTSLEEVE, but have a management team in place that run the day-to-day aspects of the business and manage the sales teams. Mark and Catherine no longer have any client relationships and are not involved in selling. (If you stumbled across our FAQ and do not know our story, please read our about page).

• Who sees our customer data?

  All customer data is handled by our development team and any ongoing questions or specific client/order details are handled by our support team.

• How can I retrieve my data?

  Every report has an export button so you can easily export a list of opportunities, presentations, estimates, PO's etc. whenever you would like. The mailing list report will give you all of your clients and contacts. In addition, you also have full detail of the invoices and bills within your accounting platform to pull up historical information and recreate any order. (That's also a major benefit of having your accounting external: it acts as a completely separate source of data backup).