Frequently Asked Questions

• What Is The Free Trial?

  We provide all team members with personalized logins. Your team will receive full access to all functionality on commonsku for 10 days. The most successful trials begin with the team identifying the key things they need to evaluate during the trial. A Q&A session will be set up with your assigned member of the Customer Success team on Day 7 of the trial to go over the key areas of assessment and answer any outstanding questions before the trial finishes.

• What Happens After The Free Trial Ends?

  Moving forward is as simple as clicking the “Activate” button inside the platform. From there, we will get your onboarding training booked. Your transition to a fully streamlined, order management system is just about complete!

• What Does Onboarding Involve?

  We work with a key point of contact on your team to do all the setup and configuration, with the additional option of a one-time import of your client database, via a template we provide you. A training schedule is booked around the different roles in your organization, with a typical schedule being 1 sales focused session, 1 operations session, 1 accounting/finance session, and a Q&A. Each session is a maximum of 1 hour.

• Does Our Whole Team Need To Come Onboard at the same time?

  Onboarding training is done with the full team who will be using commonsku. Onboarding training is most effective with the whole team so all processes are clear. Should you wish to have additional team members join later, there are video tutorials in commonsku University, or we offer additional onboarding training for $499.

• Can We Add New Team Members Later On?

  Absolutely! If a new employee joins your team, you can add a new user to your team in-app. They will have access to video tutorials in commonsku University and can join our weekly new user webinars. If you wish to schedule private new user training you can do so for $499 USD.

• What Support is Available After We’ve Come Onboard?

  We have a very detailed library of help articles and videos. Our support team is available during business hours by email or phone.

• Does commonsku Handle Accounting?

  We offer a seamless export of your invoices from commonsku to QuickBooks Online and Xero. We also offer an integration with QuickBooks Desktop via a translation software called Transaction Pro. There are additional export options available such as csv, XML, web hooks or via API to connect with other accounting or ERP platforms.